Refunds, Cancellations & Chargebacks PolicyThis Refunds, Cancellations & Chargebacks Policy explains how refunds and reversals work for purchases on the Loqzone Platform. It complements (and does not replace) our Terms & Conditions and, for sponsorship purchases, the Sponsorship Agreement.
1. ScopeThis policy applies to primary-sale digital services sold by the applicable Loqzone contracting entity through the Platform, including (where offered). The applicable contracting and/or invoicing entity for a specific purchase is the entity identified at checkout / order confirmation and/or on the invoice/receipt. This policy does not govern user-to-user secondary market transactions; Loqzone is not the merchant of record, seller, or counterparty for such transactions.
- digital items and packs
- sponsorship placements / sponsor packs
- other paid digital services and features
2. Digital Services Start ImmediatelyOur services are delivered electronically. Unless the Platform explicitly states otherwise, performance begins immediately after payment confirmation.
3. Final Sale Rule (With Mandatory-Law Carve-Out)Except where required by applicable law, purchases of digital services are final and non-refundable.If mandatory consumer law in your country requires a refund or cancellation right in a specific situation, that mandatory rule applies.
4. Statutory Withdrawal RightsWhere mandatory consumer law provides a statutory withdrawal right, Loqzone will apply that right as required by applicable law.For services, beginning performance does not by itself eliminate a statutory withdrawal right. Where applicable law permits the withdrawal right to be lost following full performance of the service, Loqzone will obtain any express request, consent, acknowledgment, or other confirmation required by law.For digital content not supplied on a tangible medium, where applicable law permits the withdrawal right to be lost when performance begins, Loqzone will obtain any express consent, acknowledgment, and confirmation required by law.Nothing in this Policy limits any mandatory consumer right that cannot lawfully be waived.
5. Sponsorship-Specific HandlingSponsorship purchases are governed by the Sponsorship Agreement.If a sponsorship requires club approval and is rejected, the Platform may return the sponsorship value as an in-Platform credit for reassignment within the Platform (rather than a cash refund), except where applicable law requires otherwise.
6. Payment Disputes, Chargebacks, and ReversalsIf a payment is reversed, disputed, or charged back, Loqzone may (to the extent permitted by law):
- suspend, modify, restrict, or revoke delivery of the digital service
- disable access to associated items/features
- reverse or withhold revenue allocations or payouts connected to the disputed transaction
- suspend or terminate accounts for fraud or abuse
7. How to Request HelpIf you believe you were charged incorrectly or had a technical issue at purchase, contact us as soon as possible:legal@loqzone.comsupport@loqzone.com (if shown in-product)Include: account email, purchase reference, date/time, and what happened.
8. UpdatesWe may update this policy from time to time. The "Last Updated" date shows when it was most recently changed.